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FAQs
Pandora & OddPrints collaboration - If you have any queries specific to Pandora lockets please take a look at our Pandora help page
How much will my prints cost?
Prints start at $1.00 (6”×4” and smaller). Once you add a photo to your basket you will be told the cost of that print on the checkout page.
How much will delivery cost?
Standard shipping is $6.25.
Express shipping is $19.49.
FREE Standard Shipping when you spend $25 USD or more on prints! (T&Cs apply. Not to be used in conjunction with any other offer.)
How long will my prints take to dispatch and arrive?
All timings below are in business days and do not include weekends and public holidays.
| Service | Printing Time | Carrier | Shipping Time | Tracked |
|---|---|---|---|---|
| STANDARD | 2-4 days | UPS-MI | 4-8 days | No* |
| EXPRESS | 2-4 days | UPS 2-day or Fedex | 2 days | Yes |
*UPS-MI do provide a tracking link however this is generally only updated to the post office not all the way to your door.
Please allow 4 working days for your order to be printed and dispatched. You will receive a Dispatch email once shipped.
NOTE: We are unable to deliver via Express to PO Box addresses. A warning will appear at checkout if a PO Box is entered for an Express order.
Where is my order confirmation email?
Order confirmation emails are sent to the email address you enter on the delivery details page from support@oddprints.com. Check your Spam folder if you haven’t received it within 10 minutes of your order being placed. Please check your address details are correct as this can only be updated up to 30 minutes after placing the order.
How do I know when my order has been dispatched?
You will receive an email from support@oddprints.com when your prints have been dispatched. You can also see the status and dispatch date on the order page.
How do I track my order?
Standard shipping (UPS-MI) offers tracking until it reaches USPS. It does not always track to your door.
Express shipping (UPS 2-day or Fedex 2-day) offers full tracking to your door. This will not usually require a signature.
Where tracking is available, a “Track It” button will be available on your Order page and Order History and also in your Dispatched email. The details are normally updated on the tracking website after 6pm.
Where are you located?
We have printing labs in the UK, USA and Australia.
At the moment we are unable to deliver to Europe including Ireland due to long delays at the borders and additional custom requirements.
What sizes do you print?
Currently we print any size image up to a maximum of 12”×8” (30cm × 20cm). There is no minimum so you can even order images small enough to fit lockets or charms!
In the UK & USA we can also offer panoramic prints up to 18”×4” (45cm × 10cm). Sorry they're not currently available in Australia otherwise we'd have to send all the way from the UK which isn't very environmentally friendly!
We’re working on offering larger prints in the future…
Do you print passport or visa photos?
Yes. We have passport options to allow you to to print your photos at the standard US passport size of 2”×2” (51mm × 51mm). You’ll receive 2 images for the cost of one single print.
Other options are available if you need a different size or alternatively enter your own dimensions and use our Tiling option to print multiple images on the same print.
IMPORTANT: Please ensure your image meets the criteria set out by the official government office before ordering. Some guidelines can be found here but please ensure you are checking the most up-to-date information: https://travel.state.gov/content/passports/en/passports/photos.html
Do you print images small enough for lockets?
Yes you can print your images at any size you need to fit a locket or charm.
If you need advice on how to do this check out our two useful guides:
What paper do you use?
All images are printed by large professional labs on quality photo paper. The paper we use has a “Lustre” finish which is halfway between “Matte” and “Gloss”.
Will my prints be pre-cut?
No, but it’s really easy to trim them down and helps keep the price low.
I’ve entered the wrong shipping address - can I change it?
You have up to 30 minutes to update your shipping address after placing your order. You can do this via the order page.
Can I change my order?
If you realise you have ordered the wrong sizes or photos the best option is to cancel your order (see below) and place it again. We don’t retain the original images so we can’t amend them for you.
Can I cancel my order?
If you change your mind, it is possible for you to cancel within 30 minutes of placing the order by clicking the Cancel button which can be found next to your order on your Order History page or at the bottom of the Order Details page. Once the 30 min window has passed and your order has been sent to the lab for processing you can no longer cancel.
Can I save my basket and finish it later?
Yes! Click on the Save Basket button and if you want to you can give your basket a name so that you can easily identify your basket in your account. You will need to have an account with us to save the basket. Don't worry it's really simple to do. Once you have saved it, any changes you make will automatically be saved. Find your Saved baskets in your Order History and click Continue to complete the basket. At the moment it is not possible to add multiple baskets to one order. If you want to add more photos at a later date, please continue an existing basket first and add the upload the additional photos. Any new uploads will be automatically saved so don't worry you don't need to create lots of saved baskets.
Do you offer discounts?
We offer a free shipping discount for orders of a minimum amount - see banners for information. From time to time we offer other discounts. Please see our social media channels for any current ones. Please note that only one discount is applicable per transaction. I.e. free shipping will not be applied if another discount code is being used. We will always offer the best discount.
Payment methods
For US orders we accept
Account registration
You can now register for an OddPrints account which allows you to see all of your OddPrints orders in one place. Go to https://www.oddprints.com/register to register. You will receive a “Welcome to OddPrints” verification email and will need to click on “Verify my email” once to gain access to your account. If you haven’t received your verification email or it is out-of-date you can request a new one.
Account login
To log into your account you can click on the Login option at the top of any OddPrints page. Or go to https://www.oddprints.com/login.
Forgotten password
If you have forgotten your password click here, enter your email address and we will send you a password reset link email.
We’ll be adding new features to the account menu in the future so watch this space…
Refund/returns policy
We’re so confident that you’ll love your prints that if you’re not happy with the quality you can have free reprints or a full refund. There is no need to return the prints you have already received. We must be notified within 6 weeks of your order being dispatched for this to be processed.
How do I download for free?
After uploading a photo there will be a link to Download next to the “Add to Basket” button. It will also tell you what size paper to print on to retain the correct image size. Make sure you don’t have anything in your basket otherwise the Download link will disappear.
Further help
If you have a question relating to your order, simply reply to your confirmation email as this helps us find your order more quickly.
Still need help? Click on “Contact Us” on your order page. Don’t have an order yet? Contact us here