Last updated: 31 March 2022
Due to coronavirus precautions please allow extra time after your expected delivery date before contacting customer services if your order hasn't arrived. Thank you for your patience during these unprecedented times.
We want you to know that we are working to keep things running where possible so that you can continue to order and receive your photos whilst supporting our staff and keeping them safe. Please bear with us during this time.
We will update this information here and on social media as soon as anything changes.
We have printing labs in the UK, USA and Australia.
At the moment we are unable to deliver to Europe including Ireland due to long delays at the borders and additional custom requirements.
Currently we print any size image up to a maximum of 12”×8” (30cm × 20cm). There is no minimum so you can even order images small enough to fit lockets or charms!
In the UK & USA we can also offer panoramic prints up to 18”×4” (45cm × 10cm).
We’re working on offering larger prints in the future…
Yes. We have passport options to allow you to to print your photos at the standard US passport size of 2”×2” (51mm × 51mm). You’ll receive 2 images for the cost of one single print.
Other options are available if you need a different size or alternatively enter your own dimensions and use our Tiling option to print multiple images on the same print.
IMPORTANT: Please ensure your image meets the criteria set out by the official government office before ordering. Some guidelines can be found here but please ensure you are checking the most up-to-date information: https://travel.state.gov/content/passports/en/passports/photos.html
Yes you can print your images at any size you need to fit a locket or charm.
If you need advice on how to do this check out our two useful guides:
All images are printed by large professional labs on quality photo paper. The paper we use has a “Lustre” finish which is halfway between “Matte” and “Gloss”.
No, but it’s really easy to trim them down and helps keep the price low.
Prints start at $1.00 (6”×4” and smaller). Once you add a photo to your basket you will be told the cost of that print on the checkout page.
Standard shipping is $5.99.
Express shipping is $16.50.
FREE Standard Shipping when you spend $25 USD or more on prints! (T&Cs apply. Not to be used in conjunction with any other offer.)
Please allow 1-4 working days for your order to be printed and dispatched. You will receive a Dispatch email once shipped.
STANDARD shipping is via UPS-MI and typically takes 4-8 days for delivery (excludes Sunday & bank holidays) once dispatched. Tracking is available until it reaches the Post Office.
EXPRESS shipping is via UPS 2-Day and takes 2 business days with full tracking (excludes weekends & national holidays) once dispatched.
NOTE: We are unable to deliver via Express to PO Box addresses. A warning will appear at checkout if a PO Box is entered for an express order.
Order confirmation emails are sent to the email address you enter on the delivery details page from email@example.com. Check your Spam folder if you haven’t received it within 10 minutes of your order being placed. Please check your address details are correct as this can only be updated up to 30 minutes after placing the order.
You will receive an email from firstname.lastname@example.org when your prints have been dispatched. You can also see the status and dispatch date on the order page.
Standard shipping (UPS-MI) offers tracking until it reaches USPS. It does not always track to your door.
Express shipping (UPS 2-day or Fedex 2-day) offers full tracking to your door. Due to Covid precautions this will not usually require a signature.
Where tracking is available, a “Track It” button will be available on your Order page and Order History and also in your Dispatched email. The details are normally updated on the tracking website after 6pm.
You have up to 30 minutes to update your shipping address after placing your order. You can do this via the order page.
If you realise you have ordered the wrong sizes or photos the best option is to cancel your order (see below) and place it again. We don’t retain the original images so we can’t amend them for you.
If you change your mind, it is possible for you to cancel within 30 minutes of placing the order by clicking the Cancel button which can be found next to your order on your Order History page or at the bottom of the Order Details page.
We offer a free shipping discount for orders of a minimum amount - see banners for information. From time to time we offer other discounts. Please see our social media channels for any current ones. Please note that only one discount is applicable per transaction. I.e. free shipping will not be applied if another discount code is being used.
You can now register for an OddPrints account which allows you to see all of your OddPrints orders in one place. Go to https://www.oddprints.com/register to register. You will receive a “Welcome to OddPrints” verification email and will need to click on “Verify my email” once to gain access to your account. If you haven’t received your verification email or it is out-of-date you can request a new one.
To log into your account you can click on the Login option at the top of any OddPrints page. Or go to https://www.oddprints.com/login.
If you have forgotten your password click here, enter your email address and we will send you a password reset link email.
We’ll be adding new features to the account menu in the future so watch this space…
We’re so confident that you’ll love your prints that if you’re not happy for any reason you can have free reprints or a full refund. There is no need to return the prints you have already received.
After uploading a photo there will be a link to Download next to the “Add to Basket” button. It will also tell you what size paper to print on to retain the correct image size. Make sure you don’t have anything in your basket otherwise the Download link will disappear.
If you have a question relating to your order, simply reply to your confirmation email as this helps us find your order more quickly.
Still need help? Click on “Contact Us” on your order page. Don’t have an order yet? Contact us here