FAQs

Last updated: 15 November 2021

🎄 Christmas Delivery 🎄

If you need your prints in time for Christmas please order by the dates below:

Shipping to IE currently not possible :(

Huge apologies to our customers in Ireland, as we are currently unable to ship from the UK to Ireland at this time due to very long delays at the border. We are investigating and hope we can offer you our services again soon.

COVID-19 (coronavirus) update for our customers

Due to coronavirus precautions please allow extra time after your expected delivery date before contacting customer services if your order hasn't arrived. Thank you for your patience during these unprecedented times.

• US - Express shipping - Back to normal! Prints are dispatched within 1-3 business days via UPS and should arrive within 2 business days after dispatch.
• US - Standard shipping - Orders are being dispatched within 1-3 business days via UPS-MI and the majority of orders should arrive within 4-8 business days after dispatch. However USPS have warned that deliveries could take up to 15 business days so please allow extra time when waiting for your order.

We want you to know that we are working to keep things running where possible so that you can continue to order and receive your photos whilst supporting our staff and keeping them safe. Please bear with us during this time.

We will update this information here and on social media as soon as anything changes.

Can I order prints from you?

Yes we have labs in the UK, US and Australia. At the moment we are unable to deliver to Europe including Ireland due to long delays at the borders and additional custom requirements.

What sizes do you print?

Currently we print any size image up to a maximum of 12”×8” (30cm × 20cm). There is no minimum so you can even order images small enough to fit lockets or charms!

In the UK & USA we can also offer panoramic prints up to 18”×4” (45cm × 10cm).

We’re working on offering larger prints in the future…

Do you print passport or visa photos?

Yes. We have passport options to allow you to to print your photos at the standard US passport size of 2”×2” (51mm × 51mm). You’ll receive 2 images for the cost of one single print.

Other options are available if you need a different size or alternatively enter your own dimensions and use our Tiling option to print multiple images on the same print.

IMPORTANT: Please ensure your image meets the criteria set out by the official government office before ordering. Some guidelines can be found here but please ensure you are checking the most up-to-date information: https://travel.state.gov/content/passports/en/passports/photos.html

Do you print images small enough for lockets?

Yes you can print your images at any size you need to fit a locket or charm.

If you need advice on how to do this check out our two useful guides:

How To Print Locket Size Photos

How to print photos for a heart locket

What paper do you use?

All images are printed by large professional labs on quality photo paper. The paper we use has a “Lustre” finish which is halfway between “Matte” and “Gloss”.

Will my prints be pre-cut?

No, but it’s really easy to trim them down and helps keep the price low.

How much will my prints cost?

Prints start at $1.00 (6”×4” and smaller). Once you add a photo to your basket you will be told the cost of that print on the checkout page.

How much will delivery cost?

Standard shipping is $4.99.

Express shipping is $13.34.

FREE Standard Shipping when you spend $25 USD or more on prints!

How long will my prints take to arrive?

Standard delivery orders (UPS-MI) typically take 1-3 business days for production & dispatch, plus 4–8 business days for delivery (excludes Sundays & national holidays).

Upgrade to express delivery (UPS or Fedex) and your order should be delivered within 2 business days after dispatch (excludes weekends & national holidays).

NOTE: We are unable to deliver via express to PO Box addresses. A warning will appear at checkout if a PO Box is entered for an express order.

Where is my order confirmation email?

Order confirmation emails are sent to the email address you enter on the delivery details page from support@oddprints.com. Check your Spam folder if you haven’t received it within 10 minutes of your order being placed. Please check your address details are correct as this can only be updated up to 30 minutes after placing the order.

How do I know when my order has been dispatched?

You will receive an email from support@oddprints.com when your prints have been dispatched. You can also see the status and dispatch date on the order page.

How do I track my order?

Standard shipping (UPS-MI) offers tracking until it reaches USPS. It does not always track to your door.

Express shipping (UPS 2-day or Fedex 2-day) offers full tracking to your door. Due to Covid precautions this will not usually require a signature.

Where tracking is available, a “Track It” button will be available on your Order page and Order History and also in your Dispatched email. The details are normally updated on the tracking website after 6pm.

I’ve entered the wrong shipping address - can I change it?

You have up to 30 minutes to update your shipping address after placing your order. You can do this via the order page.

Can I change my order?

If you realise you have ordered the wrong sizes or photos the best option is to cancel your order (see below) and place it again. We don’t retain the original images so we can’t amend them for you.

Can I cancel my order?

If you change your mind, it is possible for you to cancel within 30 minutes of placing the order by clicking the Cancel button which can be found next to your order on your Order History page or at the bottom of the Order Details page.

Do you offer discounts?

We offer a free shipping discount for orders of a minimum amount - see banners for information. From time to time we offer other discounts. Please see our social media channels for any current ones. Please note that only one discount is applicable per transaction. I.e. free shipping will not be applied if another discount code is being used.

Account registration

You can now register for an OddPrints account which allows you to see all of your OddPrints orders in one place. Go to https://www.oddprints.com/register to register. You will receive a “Welcome to OddPrints” verification email and will need to click on “Verify my email” once to gain access to your account. If you haven’t received your verification email or it is out-of-date you can request a new one.

Account login

To log into your account you can click on the Login option at the top of any OddPrints page. Or go to https://www.oddprints.com/login.

Forgotten password

If you have forgotten your password click here, enter your email address and we will send you a password reset link email.

We’ll be adding new features to the account menu in the future so watch this space…

Refund/returns policy

We’re so confident that you’ll love your prints that if you’re not happy for any reason you can have free reprints or a full refund. There is no need to return the prints you have already received.

How do I download for free?

After uploading a photo there will be a link to Download next to the “Add to Basket” button. It will also tell you what size paper to print on to retain the correct image size. Make sure you don’t have anything in your basket otherwise the Download link will disappear.

Further help

If you have a question relating to your order, simply reply to your confirmation email as this helps us find your order more quickly.

Still need help? Email support@oddprints.com or leave a comment below and we will get back to you.